FAQs
Shopping Information
How do I place an order?
You can place an order directly through our website by selecting your desired product, choosing the appropriate options, and proceeding to checkout. Once your order is submitted, you will receive an order confirmation email.
Do you ship internationally?
Yes. Elvish Tac Inc. ships to many countries worldwide. Available shipping destinations, methods, and estimated delivery times will be displayed at checkout based on your location.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak seasons or due to product availability.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the delivery status of your package.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to assist you before the order is shipped, though changes cannot be guaranteed once processing has begun.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment options may be available depending on your region.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards. Elvish Tac Inc. does not store your full payment details.
When will my payment be charged?
Your payment will be charged at the time of order placement. Orders will not be processed until payment is successfully authorized.
Will I receive an invoice or receipt?
Yes. A digital receipt will be sent to your email address after your order is completed. If you require additional documentation, please contact customer support.
Order Returns
What is your return policy?
We accept returns on unused products in their original packaging within 30 days of delivery. Returned items must be in resalable condition to be eligible for a refund.
How do I initiate a return?
To start a return, please contact our customer support team with your order number and reason for return. We will provide return instructions once your request is approved.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, Elvish Tac Inc. will cover the return shipping cost.
When will I receive my refund?
Once the returned item is received and inspected, refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method.
What if my item arrives damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.